You can reach Swidget Customer Support by text message at +1 (855) 202-1144 (Swidget products) or +1 (855) 855-9790 (sales enquiries). This page explains how the text service works and what you agree to by using it.

How you opt in

You opt in by texting us first. When you send a text message to one of the numbers above, you are asking Swidget to reply to you by text, and we will reply to that number about your question. We do not send marketing or promotional text messages, and we never text a number that has not texted us or asked us in writing to text them.

What we send

Replies from a Swidget support agent about the question you asked: troubleshooting steps, follow-up questions, order and return information, and links to our Help Center. Message frequency varies with your conversation; a typical support exchange is one to five messages.

Message and data rates

Message and data rates may apply. Swidget does not charge for text support, but your mobile carrier's standard messaging rates apply to texts you send and receive.

How to stop or get help

Reply STOP at any time to opt out. You will receive one confirmation text and no further messages from that number. Reply HELP for help, or email support@swidget.com. Opting out of text does not affect your support ticket; we can carry on by email.

Your information

We keep your phone number and the messages you send in our support system so we can help you and keep a record of your ticket. We do not sell or share your number with third parties for their marketing. Our full Privacy Policy describes what we collect and how it is used.

Support hours

Text support is answered during Swidget business hours, Monday to Friday, Eastern Time. A text sent outside those hours is answered on the next business day. If you do not get a reply by text, check your email: when we have your email address on file, our reply is also sent there.

Other ways to reach us

Email support@swidget.com, or use the chat on swidget.com.