When you create a Swidget app account, we email you a 6-digit confirmation code (subject "Swidget Account Verification Code"). Until that code is entered, the account is not fully active, so you cannot sign in or add devices yet.

If the code has not arrived, work through these in order.

1. Check your junk and spam folders. This is the most common answer. Give it a minute or two as well, since the email is not always instant.
2. Request a fresh code. Open the app, enter your email address and password, and tap Resend confirmation code. If several codes have arrived, always use the newest one. The older ones stop working.
3. Check your email address carefully. Enter it exactly as you registered it, with no extra spaces, and in all lowercase letters. A capital letter can be enough for the app not to recognise the account, in which case no code is sent at all.
4. If you use a work or company email address, check with your IT team. Business mail systems often hold automated messages in a security quarantine that you never see, not even in your junk folder. If that is happening, the codes are being sent and blocked before they reach you. Registering with a personal address instead is the quickest way around it.

If codes arrive but the app will not accept them

If a code has been entered incorrectly a few times, the account stops accepting codes for a while, and it will then reject the correct code too. Requesting another code does not clear it.

If you are in that situation, please contact us at support@swidget.com and we will sort it out on our end. Two things that will not help and will make it harder to fix:

• Requesting more codes. The block is on the account, not on the code.
• Creating a second account with a different email address. Your devices stay attached to the first account, so this leaves you with two accounts and the original problem.

Still stuck

Email support@swidget.com and tell us the email address you registered with. We can check whether the codes were actually sent to you, which tells us straight away whether the problem is on our side or in your inbox.

If you can sign in but have forgotten your password and never verified the account, use this article instead: I forgot my password but I have not verified my account.