Having trouble creating your Swidget account, entering the verification code, or logging in? This guide walks through the most common sign-up and sign-in problems and how to resolve each one.

If instead you are stuck adding a device to the app (an Insert or control module), that is a different process. See Pairing Fails or Wi-Fi Connection Error When Adding a Wi-Fi Insert or Module. This article is about your account, not device pairing.

Your app account and your swidget.com account are separate

The account you use in the Swidget app (to control your devices) is not the same as your swidget.com website account (used for orders). They are separate systems, so a password that works on one will not necessarily work on the other. Make sure you are using the credentials you created in the app.

It is not recognizing my username or password right after I created my account

When you create a new account, the app sends a verification code to your email (subject line: "Swidget Account Verification Code"). Your account is not fully active until that code has been entered. If you created the account but did not complete the verification step, the app may reject your email and password at login even though they are correct.

What to do:

1. Open the app to the login screen and tap Forgot password?
2. Enter the email address you used to create the account, then tap Send. A numeric code will be emailed to you.
3. Enter that code, set a new password (at least 8 characters), confirm it, and tap Send.
4. Log in with your new password.

If the reset does not go through, or the app says the account still cannot be reset, your account may not have been verified yet. Contact us at support@swidget.com from the email address on the account and we can confirm the account on our end so the reset works. (See also I forgot my password but I have not verified my account.)

The app stopped letting me try after several wrong passwords

For your security, the app temporarily blocks sign-in after several failed attempts. The first block is only about a second, but the wait doubles with each additional failed attempt, up to roughly 15 minutes. This is normal protection, not a fault with your account.

What to do:

• Stop entering passwords for a few minutes. Each new wrong attempt extends the wait, so repeated tries make it longer, not shorter.
• After waiting, either enter your correct password, or use Forgot password? to set a new one (see steps above).

I forgot my password (account already verified)

1. If you are logged in but do not know your password, log out first: tap the settings gear icon in the bottom right, then Log Out.
2. On the login screen, tap Forgot password?
3. Enter the email address associated with your account. A numeric code will be emailed to you.
4. Enter the code and your new password twice to confirm, then tap Send.

See Forgot Swidget App password.

The password reset keeps failing

If you receive the code but the reset still will not complete:

• Make sure your new password is at least 8 characters.
• If you received more than one code, use the most recent one. Older codes will not work.
• Confirm you are entering the same email you used to create the account.

If it still will not reset, contact us at support@swidget.com from the account email and we can help, including setting a temporary password for you so you can get in and then change it to one you prefer.

I entered the verification code wrong a few times and now no code works

If the verification code is entered incorrectly several times, the app can temporarily stop accepting codes for that account. When this happens, even a freshly sent code may be rejected for a while, and requesting a new code does not clear it.

What to do:

• Double-check you are copying the most recent code from the verification email (subject "Swidget Account Verification Code"), with no extra spaces.
• If codes are still being rejected after a few tries, do not create a second account to get around it. That does not fix the original account and only adds confusion.
• Contact us at support@swidget.com from the email on the account, and we can confirm your account on our end so you can finish signing in.

I did not receive the verification or confirmation code

• Check your spam and junk folders.
• On the verification screen, use Resend confirmation code to have a new one emailed.
• Confirm the email address was typed correctly.

See Didn't receive a confirmation code.

"Email already in use" when I try to create an account

This means an account already exists for that email address. You do not need to create a new one. Use Forgot password? on the login screen to set a new password and get in (see steps above). If you are not sure the account was ever verified and the reset will not complete, contact us at support@swidget.com and we can sort it out.

Still stuck? Contact us

If none of the above gets you in, email support@swidget.com from the email address on the account and include:

• The exact email address used for the account
• The exact wording of any error message you see
• Whether you are on an iPhone or Android, and your app version

We can confirm or reset the account from our side and get you back in.