Status, September 3, 2026: if a Swidget Wi-Fi Insert stopped responding after the service interruption of August 31, it reset itself to factory settings. Pairing it again now brings it back with its name, room, schedules and automations, and a firmware update (1.6.129, released September 3) stops the reset from happening again. Update the Swidget app first: the current version, on both Android and iOS, offers to restore the insert's previous configuration when you add it back. The steps are below.

What happened

Overnight on August 31 a service interruption returned errors to Swidget Wi-Fi Inserts. The insert firmware misread those errors as a fault and reset the inserts to factory settings. Sign-in was restored around midday Eastern, but an insert that had already reset does not come back on its own. We are sorry for the disruption. The firmware behaviour that caused the reset is corrected in firmware 1.6.129, released on September 3. After you have paired an insert again, update it from the app under Settings, then Firmware Updates. If the screen still shows the old version after the update, swipe down on it or leave the screen and come back, as it does not refresh on its own.

How to tell if your insert is affected

The insert still appears in the Swidget app but does not respond, and its sensor readings have stopped updating. Some devices also switched themselves on and could not be turned off from the app, and that is part of the same issue.

If a device has switched itself on and you cannot turn it off from the app, the button on the device itself still works. Pressing it turns the load off in the meantime.

Affected: Wi-Fi Inserts running firmware 1.5.32 to 1.6.67. Auto-update is on by default, so most Wi-Fi Inserts were in this range. If you are not sure which version you are on, go by the symptom above.

Not affected: camera inserts, Panasonic WP100PBA fan modules, Z-Wave inserts, newer Wi-Fi Inserts on Provisioning V2, and Swidget outlets and switches with no Wi-Fi Insert in them. If your devices are working normally, there is nothing you need to do.

How to bring your insert back

Do not delete the device or the insert from the Swidget app. The recovery works from the device record that is already there, and deleting it removes what your settings are restored from.

1) Take the insert out of the outlet or switch and push it back in. The LED turns white while it starts up, then flashes green when it is ready to pair. If the flashing stops before you have paired it, pull the insert out and push it back in again.

2) Open the Swidget app and leave the existing device in the app, even though it shows offline. Do not delete or remove it from the app. Then pair the device again the way you did originally by pressing the + icon on the top right and selecting "Search for Devices". When the app asks whether to restore the previous configuration or pair as new, choose restore.

3) If you are on an older version of the app and are not offered the restore option: when asked for a device name and room, leave the pre-populated name, select a room and press Save. The insert comes back under its previous name and room, with its schedules and automations. Go through any other setup screen as you normally would.

Repeat for each affected insert, one at a time.

If you paired an outlet again before about 4 pm Eastern on September 3: its schedules and automations may not have come back, and any that are still listed may not run. Delete them and create them again. In the Automations list, swipe left on an automation to delete it on iPhone, or open it and use the trash icon at the top right on Android. Outlets paired after that time come back complete.

If you had already removed the device from the app, pairing still works, but it comes back as a new device and its schedules and automations will need setting up again.

Alexa and Google Home links are kept. If a voice command does not work afterwards, write to us and we will help.

If it does not come back

If the insert does not recover after these steps, or shows no light at all once you push it back in, write to support@swidget.com and we will help you directly.