If an Insert shows the right device picture in the app but some of its readings are missing, temperature and humidity for example, one or more sensors may not be connected properly inside the Insert.

How to check

• Factory reset the Insert, following Completing a factory reset on an Insert
• Watch the colour the LED blinks while it is in discovery mode
• A red blink means some or all of the sensors are not connected properly

If the LED blinks red

That is a hardware fault and it is covered by warranty. Contact us at support@swidget.com with your Insert model and where and roughly when you bought it, and we will arrange a replacement.

If all the readings are present but some of them look wrong rather than missing, that is a different problem. See Sensor readings do not match the room.